Jul 1, 2014

Providing customer service Rex style; from "I love you Mags" to thanking constituents

This morning I was teasing Rex that just like Jimmy Smith, he is always greeting people at the Courthouse. If you have lived here long enough, you know Rex is everywhere. And being out in the community is who Rex is, even before he was elected Supervisor.

On any given morning, if you come early enough to the Courthouse, you will find Rex working hard in his office but by the time the rest of us come wandering in, he is usually out and about the Courthouse.

Whether it is thanking people for paying their property taxes or greeting employees in on the way to the Courthouse, you can count on Rex on knowing what is really going on.

Today, he checked the progress on the flagpole, greeted some citizens and yelled, "I love you Mags!" as our new DA Ms. Fleming was walking into work and she broke into a smile. And then he followed it up with, "You better hurry up and get to work!"

Rex said that each Supervisor provides customer service in their own way and he believes on being out and about the Courthouse on a daily basis, especially thanking "our customers". He prefers that term to constituents. "Just because the County Building is the only place you can get a certain building widget, does not mean we have to act like we have no competition. Our constituents are our customers, they pay revenue and I want them to know they are appreciated."

He said starting October,"you are losing me on Saturdays and Sundays. I am usually here in the mornings, but it's duck season."

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